Frequently Asked Questions (FAQ) of FKP Scorpio Konzertproduktionen GmbH and Four Artists Event GmbH for the Seaside Country Festival at the Ferien- und Freizeitpark Weissenhäuser Strand

1. Order your tickets via this website or the hotline: 0049 (0)1806 814 815 (€ 0.20 / call German landlines, max. € 0.60 / mobile call).

2. Your request will be processed in our customer care centre and if the desired product is available, you will receive a confirmation including invoice by mail or e-mail.

3. If the desired accommodation is no longer available, you will be notified immediately.

4. After receiving the order confirmation, please transfer the amount invoiced to the stated bank account. With the successful transfer, your booking is considered confirmed.

5. On the festival weekend, you will be able to contact the reception of Weissenhäuser Strand at 2 pm on Friday. All registered guests will receive their key and the admission wristband for the festival.

Order tickets online

If you want to order your ticket online, you may easily do it here on our website. Click on the preferred accommodation, fill out the booking form and continue with "send". On the next page, please confirm your booking request once again. Only with this confirmation your data will be recorded by our system and can now be processed by our booking system. After confirming your request, you will receive a confirmation by mail or e-mail.

Do we need to book an entire apartment for our ticket order or is it possible to order only one or two festival tickets? In that case, would the apartment be assigned to me?

The apartments are only completely let. It is not intended that each other unknown festival visitors will be accommodated in the same apartment. Take advantage of our Facebook page as a way to look for a roommate and if necessary, to find like-minded people to create your own Seaside Country Festival commune!

How much is the booking fee?

We charge a booking fee of € 25.00 per apartment.

Do I need to pay a tourist tax?

The Weissenhäuser Strand charges a visitor’s tax of € 1.00 per person per night. (Adjustments reserved)

Can I change an effected booking?

In general, a confirmed booking can be modified. For administrative expenses, we charge a fee of € 19.00 per rebooking.

How do I pay for my tickets?

The payment of the tickets is made on account. The ticket price is due for payment in full within 14 days of receipt of the invoice. In the period of 20 days before the beginning of the festival, the total amount is due immediately after registration.

May I cancel my reservation?

The return of purchased tickets, concluded by sending the order confirmation by mail or e-mail, requires our written consent. If this is not the case, the ticket price must be paid even if you do not utilise the full contractual services or even partially.

If, after the written consent of the promoters, a cancellation is approved, the following conditions apply:

For cancellations of the contract up to 42 days before the start of the rental, in addition to the at this point of time valid and non-cancellable ticket price (admission share) per person, a processing fee of € 20.00 is due for cancellation of the apartment/hotel room. In case of a later cancellation up to 10 days before the start of the rental there will be 25 % cancellation fee applied, after that a 50 % cancellation fee of the apartment share in the contract amount will be due. If the contracting party does not appear or departs early, the contracting party has no claim to any compensation for unused rental days. The tenant is expressly denied the right to prove that the landlord has not suffered from damages caused by the non-arrival or the cancellation, or that the damage caused is less than the penalty of the cancellation fee paid or the withheld rent.

Where do I find the complete terms and conditions?

The complete terms and conditions may be found here.

What happens when a category is sold out?

If a booking category is sold out, a waiting list is kept. You will be notified immediately if your order can not be booked successfully.

If a category is completely booked, do I automatically get a larger apartment at the same price?

If it appears that the larger apartments won’t be sold out, it will be decided if they might be offered to the prospective customers on the waiting list at the same terms and conditions as the smaller ones.

Why do I pay only the price for four adults when I have a baby or child under the age of 6 years with me and therefore actually arrive with five people?

We would like you to experience the Seaside Country Festival as a family and bring your children along. For this reason, babies and young children under the age of 6 years have free access to the Ferien- und Freizeitpark Weissenhäuser Strand, but they are not allowed to be taken to the venues during musical performances and concerts. The baby or child does not need to pay anything and thus is not included in the list of paying persons. Thence, despite the fact that a baby or child under the age of 6 years is travelling with the four adults, the adults pay only the price for their journey.

From which age on do children and teenagers need a ticket?

From the age of 6 years, children need their own ticket to join the festival. Children under 6 years can be taken free of charge in the Ferien- und Freizeitpark Weissenhäuser Strand. Children under the age of 6 years are not allowed to be taken to the venues during musical performances and concerts. Apart from this, the participation of children and adolescents in the event is determined by their parents based on the parents’ rights and custody in consideration of the German Act on Protection of Youth. According to the German Civil Code (BGB), the parents have the duty and the right to care for the minor child (under 18 years). Furthermore, the restrictions on the dispensing and consumption of alcoholic beverages as well as the distribution of tobacco products and smoking apply. In case of a lawful inspection of the protection of minors, drunk or smoking children and adolescents can be sent home. We do not request personal data from children and adolescents, do not collect them and do not share them with third parties.

Are there weekend tickets without accommodation available?

If there is a contingent of tickets without overnight stay, we will announce this information on our website.

Do I have access to the waterpark (Bathing Paradise) or Jungle Land with my day ticket?

Access to the Bathing Paradise is included for weekend guests, day guests need to pay the respective entrance fee to the Bathing Paradise. For a small surcharge of € 6.00 per person per day, Seaside Country Festival guests with a festival ticket for the entire weekend (combi ticket) may also visit the Jungle Land. The day ticket does not include a discount on the entrance for the Jungle Land.

Does my day pass include free parking?

On the access road (from Oldenburg (Holstein)) there is free parking for day pass guests.

When is the final timetable expected to be online?

We will be happy to inform you in good time in our newsletter.

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Is there a shuttle service to nearby cities Kiel / Oldenburg?

At the train station in Oldenburg / Holstein you are offered the possibility to get to Weissenhäuser Strand by public transportation, by taxi or by our guest service: via the hotline you may book a taxi (at least 24 hours in advance). The taxi will be ready for departure at the appointed time at the train station. You can pay this taxi ride conveniently at the front desk at check-in. This guest service charges € 5.00 per person.

Is it possible to arrive with a caravan or to bring a tent?

On site there is unfortunately no possibility to set up a caravan or a tent.

When can I arrive?

On the day of arrival, you can move into the rented property from 3 pm at the latest. We endeavour to provide the accommodations as early as possible. If your accommodation is not yet available at an earlier arrival than 3 pm on the day of arrival, you will receive the festival wristband and festival information in any case. You are welcome to use the event area and other amenities of the Ferien- und Freizeitpark Weissenhäuser Strand and will be informed by SMS / telephone when your accommodation is ready for occupancy. The collection of the room key is made via the Fast Lane - additional waiting times are therefore eliminated as far as possible.

When do I have to depart?

On the day of departure, the rented property is to be made available and the key to be returned at the reception by 12 pm (exceptions until 2 pm are to be requested at the reception on arrival or during the stay).

I have a handicap. Is the festival barrier-free?

Please find information regarding accessibility here.

Is there a beverage policy for the festival area?

It is not allowed to take glasses or glass bottles to the “Galeria”. Filled plastic cups (official festival cups) may be taken to the “Galeria” as well as to the event venues (tent stage, “Baltic”, “Rondell”, “Witthüs”) at any time.

What items must not be taken to the event venues?

  • glass bottles / glass containers
  • firearms, cutting and thrust weapons as well as weapons of all sorts
  • saws, axes, hatchets and comparable tools
  • fireworks, sparklers, star throwers and pyrotechnic objects of all sorts (including Bengal fireworks)
  • chairs, seating furniture & equipment (e.g. Styrofoam cubes)
  • recording devices: professional sound, photo and video equipment
  • animals of all sorts
  • bulky items like flagpoles, selfie sticks, large umbrellas, motorbike helmets

Where can I purchase hearing protection?

The volume in the event venues, especially right in front of the PA towers, is higher than you are used to from everyday noise level. Over a long period of time, the volume can be harmful. Therefore, we recommend wearing earplugs (available at the merchandise stand) and breaks for your ears by regularly changing your position. Especially for all children (age 6 to 15), the wearing of audited and certified hearing protection is strongly recommended.

You can book your entire stay online via our booking tool or you may contact the hotline directly : 0049 (0)1806 814 815 (€ 0.20 / call German landlines, max. € 0.60 / mobile call).

Your question has not been answered? Please contact us via our contact form. We will reply to your e-Mail and answer your question as soon as possible.

As at: 6th September 2019